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Accessories
Accessories
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Men Clothing
Men Shoes
Men Shoes
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Women Clothing
Women shoes
Women shoes
Wrist Watches
Wrist Watches
Frequently asked questions
Are the sneakers on Vault Kickz authentic?
Yes. All products sold on Vault Kickz are 100% authentic and sourced directly from trusted and verified suppliers. We do not deal with replicas or unauthorized products.
When will I receive my order?
Orders are typically processed within 1–3 business days and delivered within the following timeframes:
- US
10–15 business days - UK & EUROPE
7–14 business days - REST OF THE WORLD
10–20 business days
Tracking information will be provided once your order is shipped.
How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking number and link. Please allow up to 72 hours for tracking to update after dispatch.
Do you accept refunds or returns?
We only offer refunds if the product arrives damaged or defective.
You must report the issue within 48 hours of delivery.
Photo or video proof is required for refund approval.
We do not issue refunds for sizing errors, shipping delays, or change of mind.
Please refer to our full Refund Policy for more details.
What payment methods do you accept?
We accept all major payment methods including:
Visa / Mastercard
Apple Pay / Google Pay
Other secure checkout options
All transactions are securely encrypted.
Can I cancel my order after placing it?
Orders can only be cancelled before they are processed (within the first 12 hours after purchase). Once your order has been confirmed and forwarded to our supplier, it cannot be cancelled.
What if I ordered the wrong size?
Please double-check your size before purchasing. We do not offer returns or exchanges for incorrect sizing. Use our size guide on product pages if unsure.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
Is Vault Kickz a legitimate business?
Absolutely. Vault Kickz is a UK-based sneaker platform committed to quality, authenticity, and customer satisfaction. We also host an active Facebook community for our buyers — Join here.
I have a question not listed here. How can I contact you?
You can reach out to our support team via email at:
📧 [info@VaultKickz.com]
We typically respond within 24–48 hours (Mon–Fri).